Vinyl Application TERMS AND CONDITIONS

 

Design

All designs and artwork remain the property of Custom Coats Vehicle Wrapping. No part of any design or artwork may be used, reproduced, distributed or transmitted by any means strictly without the prior written permission of the management of Custom Coats Vehicle Wrapping.

Any evidence of the use of Custom Coats Vehicle Wrapping work, images & designs will be treated as theft and could lead to legal action to recover costs and damages.

It is the clients’ duty to check all artwork/designs before the commencement of works begin. Any changes after approval will incur more charges.

Email Booking

Custom Coats Vehicle Wrapping will provide a written quotation by email and/or on the screen showing the total fee for work to be carried out at the relevant centre. Quotations are valid for 28 days, unless and until the workshop slot is either booked by a third party, or Custom Coats Vehicle Wrapping receives a deposit for the same dates (or part thereof) from any party. Where the customer agrees by email, or other written device to book the workshop slot, Custom Coats Vehicle Wrapping will provide a booking confirmation to the customer by email. The customer must pay the requested deposit or payment as defined on the booking confirmation prior to confirmation of the booking. During that period, Custom Coats Vehicle Wrapping reserves the right to accept any booking for the workshop slot from a third party, where said third party agrees to payment prior to receipt of payment from the customer. On receipt of the required payment from the customer, Custom Coats Vehicle Wrapping will issue a booking confirmation by email, to the customer.

Where the customer chooses to amend their booking 10 days or more prior to the workshop date agreed, resulting in a change of dates regarding workshop slots, a £100 Booking Administration Fee will be levied. Where the customer alters the booking resulting in a reduction in the cost subsequent to the initial quote, Custom Coats Vehicle Wrapping

will charge the £100 work allocation administration Fee. Any changes to existing bookings within 7 days of arrival at one of our studios will normally not be permitted but will try to accommodate where we can.

Acceptance

The customer agrees that on payment of the deposit sum to Custom Coats Vehicle Wrapping, the customer will signify their full acceptance of these Terms and Conditions of booking. The customer further acknowledges that full payment of the final sum will be made prior to collection of the customer vehicle(s) or prior to completion of work.

Payments & Deposits

Deposits must be made at the time of booking. A standard booking fee of 50% of the total works must be made prior to booking confirmation. Custom Coats Vehicle Wrapping reserves the right to request higher deposits or waiver, as and when the management deem suitable.

The customer agrees and acknowledges that Custom Coats Vehicle Wrapping will not release the vehicle(s) or any goods prior to receipt by Custom Coats Vehicle Wrapping of payment in full. Failure of the customer to pay in full for any service will result in removal or refusal to supply said service.

The customer agrees to pay the total fee as shown on the quotation as set out on the booking confirmation. Final and full payment is due on collection (Less the deposit received at the time of booking). In the event of late payment, or failure to pay, Custom Coats Vehicle Wrapping reserves the rights to levy the cancellation penalty percentage charges against any money that the customer has paid in advance. Where the money paid in advance is insufficient to cover the calculated percentage, Custom Coats Vehicle Wrapping reserves the right to exercise any legal remedies to pursue the amount owed by the customer.

Where the customer chooses to amend their booking 10 days or more prior to the workshop date agreed, resulting in a change of dates regarding workshop slots, a £100 Booking Administration Fee will be levied. Where the customer alters the booking resulting in a reduction in the cost subsequent to the initial quote, Custom Coats Vehicle Wrapping will charge the £100 work allocation administration Fee. Any changes to existing bookings within 7 days of arrival at one of our studios will normally not be permitted but will try to accommodate where we can.

Late payments of outstanding any outstanding balance will incur a charge of 2.5% of the total cost of works for every five working days of late payment. Custom Coats Vehicle Wrapping reserves the right to change or waiver this charge if/where management deems suitable.

Late Collections/Pickups

Custom Coats Vehicle Wrapping reserves the right to charge storage of any vehicle or goods on the studio sites unless agreed, at £100.00 for every 5 working days that the vehicle/goods stay beyond the confirmed collection date. After 4 weeks, the charge will increase to £150.00 for every 5 working days thereafter. These charges will cover insurance and vehicle movements while the collection is made.

After the initial 5 working days, the vehicle will be moved and stored outside of the studio in question. Charges will still apply. Custom Coats Vehicle Wrapping reserves the right to add this charge to the final payment /invoice and maintain the right to waive these charges, as and when the management deem suitable.

Cancellation

The customer may cancel their booking at any time up to the workshop slot date in writing (email accepted) Social media platforms are not deemed acceptable. In the event that the customer exercises their right to cancel, Custom Coats Vehicle Wrapping will levy the following cancellation penalty percentage rates of the Total Rental Fee including deposit:

    • From the initial date of booking up to 42 days prior to the workshop slot date 100% Return of Deposit
    • Between 30 and 41 days prior to the workshop slot date 75% Return of Deposit
    • Between 15 and 29 days prior to the workshop slot date 50% Return of Depositï
    • Less than 14 days prior to the workshop slot date 0% Return of Deposit

Custom Coats Vehicle Wrapping regrets that it is unable to waive any of the cancellation charges above, whatever the circumstances.

Vehicle Conditions & Paint

Custom Coats Vehicle Wrapping requests all customers to deliver vehicles clean, dry (where possible) & free from grease and wax.

Prior to booking/works, paint & bodywork will have been checked and noted, advising of any unsuitable areas and potential issues or risk. These areas must be dealt with prior to works commencing, with both the customer and Custom Coats Vehicle Wrapping agreeing that these areas are acceptable or accept that highlighted areas will not have any guarantees or warranties for workmanship or material quality.

Areas that have received a repair, or are suspected of receiving a repair, will not be guaranteed or warranted inline with the film manufacturers warranty statements and Custom Coats Vehicle Wrapping’s terms and conditions.

If repairs are to be carried out prior to any vehicle wrap work and booking, the paints must be fully cured and out gassed inline with the paint manufacturers technical instructions before any livery/wrap can be applied. Custom Coats Vehicle Wrapping gives no warranty or guarantee to panels or areas that have received remedial or re-spray/smart repair work undertaken.

Any vehicle with additional damage from between the initial consultation, to the booked in date, will be highlighted and pointed out before work commences. Any additional damage needing repair will need to be re-booked but may still be charged.

Vehicles with unsuitable paint or bodywork will need the customer to sign a waiver before any work will commence, ensuring any works or materials by Custom Coats Vehicle Wrapping are not liable against guarantees or warranties thereafter.

Failure to meet any of the above points or requests may result in the works being cancelled and the full charge being applied.

Please note, that Custom Coats Vehicle Wrapping will not be held responsible for the replacement of vehicle furniture on any vehicle where the application requires anything to be removed. Some clips and mouldings are not designed for more than one fixing. Custom Coats Vehicle Wrapping will also not be held responsible for vehicle badges or parts that need to be removed and/or are damaged during the application process.

Aftercare

While Custom Coats Vehicle Wrapping will give the best quality of work and materials, it is the customers’ responsibility to maintain the aftercare and appearance of their wrap/livery after the handover.

Keeping your vehicle clean and free from dirt will always help maintain the look of your wrap/livery like any painted surface.

Please do not use any harsh chemicals with your cleaning process to help prevent any reaction to our materials.

Allow 5 days after the installation of work before washing the vehicle for the first time. Strictly hand -wash the vehicle only. DO NOT USE pressure washers/automatic washers.

Ensure you clean your vehicle from the top to bottom, allowing dirt and water to run downwards.

Wipe spillages, diesel/petrol/bird droppings etc., from the film as quickly as possible.

Although some companies claim to have wrap waxes and polishes, we do not recommend any products 100%. If you intend to use any waxes/polishes, please try on your wrap/livery in a small inconspicuous area first.

Additional Charges

Additional charges will be incurred due to, but not exclusively to –

  • Vehicle not clean on arrival (Cleaning charges of – £50 per car/ £75 per van / £125 per HGV cabs)
  • Late collections (as stated above)
  • Amendments to design (as stated above)
  • Cancellations (as stated above)
  • Failure of the client not able to receive / sign for vehicle delivered to site as arranged. £50 per hour waiting

Delays

Works will be completed as quickly and efficiently as possible. In the unlikely event of a delay to any works, Custom Coats Vehicle Wrapping will not be liable for any loss or damage arising from a delay in completing all or part of the projects ordered or confirmed.

Warranties/Guarantees

All standard wraps supplied and installed by Custom Coats Vehicle Wrapping staff will include an application guarantee of 28 days unless otherwise agreed in writing. 

Warranties/Guarantees are only valid if the material is supplied by Custom Coats Vehicle Wrapping and is installed at one of our studios.

Repeat orders or crash damage may occasionally require new material orders or productions. These may, on rare occasions, have slight colour differences from time to time, due to suppliers or manufacturers batch numbers. Custom Coats Vehicle Wrapping accepts no responsibility for these issues.

Any guarantee/warranty that is in place is only valid between the paying client and Custom Coats Vehicle Wrapping and strictly none transferable to any third party.

Insurance

Custom Coats Vehicle Wrapping has no insurable interest in any customers vehicles delivered to our premises and cannot be held responsible for loss or damage to customer’s vehicles/goods. It is the responsibility of our clients/customers to ensure their vehicles/goods are fully insured and road taxed whilst on Custom Coats Vehicle Wrapping premises.